Reviews

Water Treatment System Service Summary Completed Work 1. System Inspection • Inspected the existing acid neutralizer and water softener combination system for overall condition and operation. 2. Acid Neutralizer Service • Serviced the existing acid neutralizer system. • Added calcite media as needed. 3. Water Softener Service • The customer topped off the water softener with salt that they already had on-site. • No salt was supplied by ASAP. 4. Control Head & Settings • Inspected the control/timer head and reviewed the existing programming. • Adjusted regeneration times and applicable control settings as needed. 5. System Testing • Cycled and operated the system to verify proper control head, valve, and regeneration operation. • Visually inspected the system for obvious leaks or operational concerns. • Reviewed the overall operation of the water treatment system with the homeowner. Additional Information • Customer provided a $3,200 deposit toward the tankless water heater

HVAC Service Summary Navien Combi Boiler – No Heat / No Hot Water FINDINGS Upon arrival, the customer stated that they had no heat or hot water from their Navien combination boiler. • Inspected the system and contacted Navien technical support for troubleshooting assistance. • Reviewed the unit’s service history with Navien technical support. • Confirmed that the internal circulation pump was not operating properly. • Identified concerns with the three-way diverter valve, which appeared to be sticking intermittently. • Noted that the system had required flushing more than once annually, potentially due to the sticking three-way valve. RECOMMENDATIONS 1. Internal Circulation Pump Replacement • Recommended replacing the failed internal circulation pump to restore proper water circulation and system operation. 2. Three-Way Diverter Valve Replacement • Recommended replacing the three-way diverter valve due to intermittent sticking. • Replacement would help ensure proper switch

Gas Fireplace Service Summary Findings • Upon arrival, the homeowner stated that the gas fireplace was not lighting. • During inspection, the fireplace was successfully ignited; however, ignition was difficult and required multiple attempts. • Advised the homeowner that accumulated dust and debris within the burner and pilot assembly could be contributing to the ignition issue. Recommendations • Recommended annual fireplace maintenance, including cleaning the burner tubes, pilot assembly, and interior cabinet to help restore reliable ignition and proper operation. • Advised the homeowner that cleaning was the recommended first step and that additional repairs could be necessary if the issue continued. Scheduling & Discount • The homeowner’s original Wednesday appointment was rescheduled to Saturday. • A $25 courtesy discount was provided due to the scheduling inconvenience. Disclaimer • Fireplace cleaning was recommended as the initial corrective action and was not guarante

Summary of Services Provided Gas valve is covered under a full parts and labor warranty. Hot water has been restored, and the customer now has hot water. Findings - Customer has hot water, and the system is operating as intended. Recommendations - Monitor the system for continued proper operation. Warranty - Gas valve is covered under a full parts and labor warranty. Thank You For Choosing ASAP Plumbing, Heating & Cooling!

Plumbing Service Summary Findings - Upon arrival, the customer requested removal of the existing garbage disposal and reconfiguration of the kitchen sink drain piping to accommodate a standard P-trap and new basket strainer. Recommendations Remove the existing garbage disposal. Reconfigure the existing 2-inch ABS drain piping. Install a new basket strainer and 1½-inch P-trap to restore standard kitchen sink drainage. Customer Approval & Scheduling Customer reviewed and signed the estimate approving the proposed work. A $500 balance will be due upon completion. The ASAP office will contact the customer to schedule the installation for next week, with an appointment requested after 2:00 PM. Work Status Estimate was approved and signed. Installation was not performed during this visit. Work remained pending scheduling. Let us know how Sam Fox did

Plumbing Service Summary Upstairs Bathroom Toilet – Wax Ring Replacement Completed Work 1. Toilet Removal & Inspection * Returned to the property to replace the upstairs bathroom toilet wax ring. * Removed the toilet and discovered two existing wax rings, both equipped with plastic horns/flanges. * Determined that the double wax ring installation could have contributed to the reported leak. * Inspected the existing cast-iron drainpipe and flange area and observed significant rust and pitting. 2. Wax Ring Replacement & Toilet Reset * Removed both existing wax rings. * Installed one new jumbo wax ring to provide a proper seal. * Reset, leveled, and secured the toilet to prevent rocking or movement. * Applied caulking around the toilet base for a clean, finished appearance. * Reconnected the water supply. 3. System Testing * Flushed the toilet three times to verify proper operation. * Inspected for visible water leaks. * No leaks were observed at the time of testing. ⸻ Recommend

HVAC & Water Heater Service Summary Findings & Completed Work 1. Heating System Inspection * Upon arrival, the homeowner stated that the downstairs heating system was not working. * Inspected the furnace and discovered that the gas supply valve had been turned off. * Informed the homeowner, who stated that he may have accidentally turned off the valve while working on the unit and forgotten to turn it back on. * Restored the gas supply and verified that the furnace fired up and operated properly. * No additional issues were found at the time of service. 2. Water Heater Inspection * Homeowner requested a water heater flush using a $69 promotional coupon. * Inspected the water heater and discovered that the temperature and pressure (T&P) relief valve was actively leaking. * Advised against flushing the water heater until the faulty T&P relief valve was replaced, as operating the valve during the flushing process could prevent it from resealing properly. Recommendations 1. T&P Reli

HVAC Heating Tune-Up Summary Completed Work 1. Heating System Inspection * Arrived to perform a heating tune-up under the customer’s existing membership. * Inspected the furnace and verified that the system was operating according to manufacturer specifications. * No mechanical issues were identified during the inspection. 2. Ductwork Inspection * Inspected the ductwork and observed significant dust buildup. * Recommended professional duct cleaning to improve indoor air quality and system efficiency. 3. Condensate Safety Inspection * Found that the furnace did not have a condensate safety switch installed. * Recommended installing a condensate safety switch to shut down the system if the drain line became restricted, helping prevent potential water damage. Recommendations 1. Duct Cleaning * Recommended cleaning the ductwork to remove accumulated dust, debris, and contaminants. 2. Condensate Safety Switch Installation * Recommended installing a safety switch to provide addit

Toilet Installation Service Summary Completed Work 1. Toilet Removal & Installation * Removed and disposed of the existing toilet. * Furnished and installed a new round comfort-height toilet with a 10-inch rough-in. * Verified that the new toilet fit without requiring removal or modification of the existing boiler water lines. * Installed shims beneath the toilet to eliminate rocking and ensure stability. * Tightened and secured the toilet mounting bolts. * Reconnected the toilet water supply. * Per contractor George’s request, the toilet was left uncaulked at this time. Outstanding Concern * Following installation, an approximately 1–1½-inch gap remained in front of the toilet between the toilet base and the existing flooring. * Due to the office being closed, the technician was unable to contact management to discuss possible solutions. * ASAP will contact the customer tomorrow to review the concern and determine the appropriate corrective action. * The toilet was installed and

Well System Pressure Switch Replacement Completed Work 1. Pressure Switch Replacement * Returned to the property due to the homeowner having no water. * Removed the failing pressure switch on the outdoor well system. * Installed a new pressure switch. 2. System Testing * Restored power and tested the well pump operation. * Verified that the pump activated after the pressure switch was replaced. * Confirmed pump operation through the boiler drain valve. * Homeowner stated he would bleed the remaining air from the water lines. 3. Previous Repairs * The relay panel had previously been replaced and tested before the faulty pressure switch was diagnosed. Recommendations Well Tank and Piping Replacement * Recommended that the homeowner begin budgeting for the future replacement of the well pressure tank and associated piping. * Salt exposure had caused corrosion and deterioration of the existing components. * Advised that continued corrosion could lead to future leaks, equipment fa